Connect your Shopify store
Integrate your Shopify store with Auxx.ai to access customer orders, products, and support context.
Connecting your Shopify store gives Auxx.ai access to your customer profiles, orders, and product catalog. This data provides context when your team (or AI) responds to support tickets — no more switching tabs to look up order details.
Admin required
Only organization admins and owners can connect a Shopify store.
What gets synced
Once connected, Auxx.ai can sync the following data from your Shopify store:
| Data | What's included |
|---|---|
| Customers | Name, email, phone, order history, amount spent, tags |
| Orders | Order details, pricing, fulfillment status, shipping/billing addresses |
| Products | Title, description, vendor, status, tags, variants, inventory, media |
Synced data is stored in your Auxx.ai workspace and kept up to date via webhooks — when something changes in Shopify, Auxx.ai is notified automatically.
Connect your store
- Go to Settings > Shopify.
- Click Connect Shopify Store.
- Enter your Shopify store domain (e.g.,
your-store.myshopify.com).
Domain format
Enter your full .myshopify.com domain. If you just type the store name (e.g., your-store), Auxx.ai will add the .myshopify.com suffix automatically.
- Click Connect Shopify Store.
- You'll be redirected to Shopify. Log in if prompted.
- Review the permissions Auxx.ai is requesting and click Install app.
- After authorizing, you'll be redirected back to Settings > Shopify with your store listed as Active.
Shopify permissions
Auxx.ai requests these permissions from your Shopify store:
| Permission | Why it's needed |
|---|---|
| Read products | Sync your product catalog for support context |
| Read orders | Access order details when handling customer inquiries |
| Read customers | Match email conversations to Shopify customer profiles |
| Read/write inventory | View and update inventory levels |
Syncing data
After connecting, you can sync your Shopify data manually or let webhooks handle real-time updates.
Manual sync
From Settings > Shopify, click the action buttons next to your connected store:
- Sync Products — Pull in your full product catalog
- Sync Orders — Import order history
- Sync Customers — Import customer records
Each sync runs as a background job. You can check progress in the sync job history.
Automatic sync
Once connected, Auxx.ai automatically registers webhooks with your Shopify store. When products, orders, or customers are created, updated, or deleted in Shopify, the changes sync to Auxx.ai in real time.
Managing your connection
Enable or disable
You can temporarily disable a Shopify integration without removing it. From Settings > Shopify, toggle the store between Active and Inactive. Disabling pauses syncing and webhook processing but preserves your synced data.
Multiple stores
You can connect more than one Shopify store to a single Auxx.ai organization. Each store appears as a separate entry on the Shopify settings page with its own sync controls.
Remove a store
To disconnect a Shopify store entirely:
- Go to Settings > Shopify.
- Click Remove next to the store you want to disconnect.
- Confirm the removal.
Removing a store deletes the connection and associated synced data from Auxx.ai.