What is Auxx.ai
Learn what Auxx.ai is and how it helps Shopify businesses automate customer support with AI-powered email responses.
Auxx.ai is an open-source, AI-powered customer support platform built for Shopify businesses. It connects your email inboxes and Shopify store into a single workspace, then uses AI to help your team respond to customers faster and more consistently.
Core features
Unified inbox
Manage Gmail, Outlook, Facebook, Instagram, OpenPhone, and live chat conversations from one place.
AI-assisted replies
Get AI-generated draft responses based on your knowledge base, past conversations, and Shopify data.
Shopify integration
Automatically pull in customer, order, and product data so your team has full context when replying.
Workflows & automation
Build automation rules to route, tag, and respond to messages without manual effort.
Knowledge base
Create and maintain a knowledge base that powers both your AI responses and self-service support.
Tickets & contacts
Track support tickets, manage contacts, and use custom fields to organize your data.
Who is it for?
Auxx.ai is designed for Shopify merchants and their support teams — whether you're a solo founder handling support yourself or a team of agents managing hundreds of conversations per day.
If you spend time answering repetitive questions about order status, returns, shipping, or product details, Auxx.ai can help automate those responses while keeping a human in the loop.
How it works
Connect your email
Link your Gmail or Outlook account. Auxx.ai syncs your messages and displays them in a unified inbox.
Connect your Shopify store
Authorize your Shopify store so Auxx.ai can pull in customer profiles, orders, and product data automatically.
Let AI help you respond
When a customer emails, Auxx.ai uses your knowledge base and Shopify data to suggest a reply. Review it, edit if needed, and send.
Automate with workflows
Set up rules to auto-tag, route, or respond to common questions — freeing your team to focus on complex issues.
Key concepts
| Concept | Description |
|---|---|
| Inbox | Your email conversations, organized by status (open, closed, spam) and filterable by inbox or tags. |
| Tickets | Trackable support requests with status, assignment, and analytics. |
| Contacts | Customer profiles enriched with Shopify data and conversation history. |
| Workflows | Automation rules with triggers, conditions, and actions — no code required. |
| Knowledge base | Articles and content that power AI responses and can be published for self-service. |
| Integrations | Connections to email providers, Shopify, social channels, and third-party apps. |