Filtering & views

The ticket list view gives you a filterable, sortable table of all your tickets. Customize what you see by filtering on any field, sorting by columns, and toggling column visibility.

Filtering tickets

Use the filter bar above the ticket list to narrow down results. You can filter by:

Filters can be combined — for example, show only High priority tickets that are Open and assigned to a specific team member.

Apply a filter

1. Click the filter controls in the toolbar above the ticket list
2. Select the field you want to filter by
3. Choose one or more values
4. The list updates immediately

Multiple values within a single filter use OR logic (e.g., status = Open OR In Progress). Multiple filters use AND logic (e.g., status = Open AND priority = High).

Sorting

Click any sortable column header to sort the list. Sortable columns include:

• Ticket number
• Title
• Priority
• Type
• Due date
• Created date
• Updated date

Click the same column again to reverse the sort order.

Column visibility

Customize which columns appear in the ticket list:

1. Click the column settings control
2. Toggle columns on or off
3. Your preferences are saved per view

This lets you create focused views — for example, hide the type column if you only work with one ticket type, or show the due date column when tracking deadlines.

Search

Use the search box to find tickets by text content. The search matches against ticket titles and searchable field values. Results update as you type.

Pagination

The ticket list uses cursor-based pagination with 100 tickets per page. Navigate between pages using the pagination controls at the bottom of the list.

URL-based filters

Filters are reflected in the URL query parameters, making it easy to bookmark or share specific views:

• ?status=OPEN,IN_PROGRESS — filter by status
• ?priority=HIGH,URGENT — filter by priority
• ?type=REFUND,RETURN — filter by type
• ?search=shipping delay — text search

Next steps