AI overview
Learn how AI works in Auxx.ai to help your team respond to customers faster with intelligent suggestions and automation.
Auxx.ai uses AI to help your support team respond faster and more consistently. AI features are woven throughout the platform — from composing replies to automating entire workflows.
What AI can do
| Feature | Description |
|---|---|
| Compose replies | Generate draft responses based on conversation context and your knowledge base |
| Rewrite text | Rephrase selected text to be clearer, shorter, or more professional |
| Adjust tone | Change the tone of a message (friendly, formal, empathetic, etc.) |
| Translate | Translate messages to other languages |
| Fix grammar | Correct spelling and grammar issues |
| Expand or shorten | Make text longer with more detail, or condense it |
| Workflow AI nodes | Use AI within automation workflows to generate content, make decisions, and process data |
How AI generates replies
When you use AI to compose or suggest a reply, Auxx.ai gathers context from multiple sources:
- Conversation history — The last several messages in the thread, so AI understands the full context
- Knowledge base — Articles and documents you've added to your datasets
- Shopify data — Customer profiles, order details, and product information from connected stores
- Custom fields — Any structured data attached to the contact or ticket
The AI combines this context with your request and generates a response using your configured AI model. You always review and edit the draft before sending.
AI in the inbox
When viewing a conversation, AI tools are available in the reply composer:
- AI compose — Generate a full reply based on the conversation
- AI rewrite — Select text and choose an operation (rewrite, tone, translate, grammar, expand, shorten)
All AI-generated content appears as a draft — you have full control to edit, approve, or discard before sending.
AI in workflows
Workflows can include AI nodes that automatically process incoming messages:
- Generate responses — Draft replies using AI and conversation context
- Classify messages — Categorize incoming messages by topic or intent
- Extract data — Pull structured information from unstructured text
- Make decisions — Route conversations based on AI analysis
Combined with approval nodes, you can build human-in-the-loop automations where AI drafts a reply and a team member approves it before sending.
Usage and quotas
AI usage is tracked per organization. Your plan determines how many AI tokens you can use per month:
- Free tier — Limited system credits
- Paid tiers — Monthly credit allowance based on plan level
You can view your usage in Settings > AI Models. If you bring your own API keys, usage counts against your provider account instead of Auxx.ai credits.