Triggers
Let agents run on their own — from mentions and assignments to schedules, record events, and app events — without anyone prompting them.
Triggers let an agent act without a person prompting it. You manage them in the Triggers tab on the agent detail page. (Triggers don't apply to chat agents, which run from the chat widget instead.)
Built-in triggers
Every internal agent can respond to three things as soon as it's live:
- Mention — someone @mentions the agent in a comment or thread.
- Assignment — the agent is assigned to a ticket.
- Direct message — a user messages the agent directly in chat.
Autonomous triggers
From the Add trigger menu, you can add triggers that fire on their own:
| Trigger | Fires when | Example |
|---|---|---|
| Scheduled | A time or interval is reached | Post a metrics digest every morning |
| Event | A record is created, updated, or deleted | Reply when a new ticket comes in |
| App | An installed app emits an event | Act when an order is paid in Shopify |
- Scheduled triggers run on a recurring interval or a custom schedule.
- Event triggers can include filters so the agent only runs on records that match a condition.
- App triggers require the app to be installed and pinned to the agent with an app account.
Per-trigger settings
Each trigger has its own controls:
- Enable / disable — turn the trigger on or off without deleting it.
- Instructions — extra prompt guidance applied only when this trigger fires.
- Activity — see when it last ran and surface the last error if something failed.
Keep a human in the loop
Pair autonomous triggers with tool approvals or workflow approvals so a person signs off before sensitive actions are taken.
Next steps
Knowledge scope
Control exactly which records and knowledge bases your agent can read and reason about, so it stays focused, private, and efficient.
Models & bring-your-own-key
Choose which AI model powers an agent, override the workspace default per agent, and bill usage to your own provider account with BYOK.